Reference

What You Agree To When You Use surya18

These terms set out the rules that apply to your account on surya18 — how you open it, how you use it, and what happens if something goes wrong.

Applies to all account holdersCovers DANA, OVO and GoPay transactionsSubject to local law and eligible regionsUpdated when policy changesContact support for any disputes
surya18 What You Agree To When You Use surya18
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms affects your account or a pending transaction — whether it is a wallet verification hold on a DANA deposit or a question about withdrawal eligibility — our support team handles policy queries directly. Have your account ID and transaction reference ready before you get in touch so we can resolve it faster.

Live Chat Open the chat widget on surya18 for real-time policy questions. Quote your account ID and the specific clause you need clarified.
Email Support Send detailed terms or dispute queries to our support address. Include your registered wallet name — DANA, OVO, or GoPay — and transaction reference.
In-Account Help Log in, open the Help section, and submit a terms query directly. Responses are tied to your account thread so nothing gets lost.
HOW WE HANDLE THIS

Account Security and Policy Transparency

These terms exist to protect both you and the platform. We keep your account data under encryption, limit access to verified sessions, and require re-authentication when your device or login pattern changes. If you need to update your registered wallet — say, switching from OVO to GoPay — the change goes through an identity check before it takes effect, so no one else can redirect your funds.

Data Retention

We retain account and transaction records in line with applicable regulations. You can request a summary of what we hold by contacting support with your account ID.

Cookie Policy

Cookies on surya18 manage your session, remember your preferred wallet, and keep the lobby loaded correctly across visits. You can adjust browser cookie settings at any time.

Account Security

Login sessions are protected by OTP verification. If you suspect unauthorised access, lock your account immediately via the security settings page and contact support.

Requesting Changes

To update personal details, registered wallet, or contact information, submit a verified request through the in-account Help section. Identity checks apply before any change is confirmed.

Your Questions About These Terms Answered

These are the questions we hear most often about how our terms work in practice — covering wallet rules, account rights, and what to do if you disagree with a decision.

Yes. Every transaction processed through your account — regardless of whether you use DANA, OVO, or GoPay — is governed by these terms. The wallet name on the transaction must match your registered account name.

No. We notify you via your registered contact before any update takes effect. Continuing to use your account after that notification counts as your acceptance of the revised terms.

We will contact you through your registered details, pause account activity, and follow the applicable process for returning any wallet balance. Access depends on local law and eligible regions at the time.

Contact support via live chat or email, provide your account ID and the transaction reference, and we will review against the logged record. DANA, OVO, and GoPay transaction IDs are visible in your account history.

No. Accounts are strictly single-user. Sharing login details or allowing another person to operate your account is a breach of these terms and may result in the account being suspended pending review.

Submit a request through the in-account Help section. Include your account ID and specify what you need. Identity verification applies before we release or amend any account record.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.