Reference

How surya18 Handles Your Personal Information

Your account data — from your DANA or OVO wallet details to your login history — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data ProtectionWallet Privacy: DANA, OVO, GoPayYour Right to Access & DeleteIndonesia-Region PolicySecure Data Handling
surya18 How surya18 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply consistent data handling practices across every account on the platform — from players in Bekasi accessing the lobby on mobile to anyone using the desktop browser. Here is what that looks like in practice.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.
Account Security Your account is protected with password hashing and optional two-factor verification via your registered mobile number. We flag logins from unrecognised devices for your review.
Data Retention Active account data is retained while your account is open. After closure, we keep records only as long as required by applicable regulations, then delete them from our systems.
Your Rights and Requests You can request access to your data, ask us to correct inaccurate details, or request deletion of your account. Submit requests through live chat or the help centre form.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Have a question about your data, want to request a correction, or need to ask about account deletion? Our support team handles privacy requests directly — no automated queue for these. Reach us through any of the channels below and mention that your request is privacy-related so it gets routed to the right person.

Team online

Live Chat

Open the chat widget from your account dashboard. Available during our support hours for privacy and account data questions.

Email Support

Send your privacy request to our support email. Include your registered account name so we can locate your record quickly.

Help Centre

Our help centre has a dedicated privacy request form. Submit it from your logged-in account for faster verification and response.

Common Questions About Your Privacy on surya18

These are the questions we get most often about how we handle account data, cookies, and your rights as a user.

We collect your name, contact details, and the payment method you link — such as DANA, OVO, or GoPay. We also log device type and session timestamps to protect your account from unauthorised access.

We share only what payment processors need to complete your transaction. We do not sell your data or share it with advertisers. Third-party sharing is limited to what is operationally necessary.

Contact our support team via live chat or the help centre form while logged in. Mention it is a data access request and we will verify your identity before sending your records.

Yes. Submit a deletion request through the help centre form or live chat. We will process it in line with applicable regulations, which may require us to retain certain records for a set period.

We use session cookies to keep you logged in and analytics cookies to see how the platform is used. You can adjust cookie settings in your browser; disabling session cookies may affect your login experience.

After closure, we retain records only as long as required by applicable regulations in eligible regions. Once that period ends, your personal data is deleted from our active systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.